Trustpilot reviews

Good for reviews

Its good to read reviews of company's you might be thinking of buying from but it only gets four stars because Trustpilot asked me send proof of purchase and to edit my review of yodel which I did,I got the email its gone live which it has not its still blocked ,What was the point .Changed to Five stars as my review of yodel has just been updated.

TERRIBLE COMPANY. TOTALLY BIAS AGAINST ALL COMPANIES

If you are a customer, you can blackmail, bribe, coart, or get free stuff from any company just by threatening a false review with Trustpilot.

This company does not care who gets hurt, and will not let a company remove itself once joined which surely must contravene membership laws.

As a company holder, I now have various fake people slating my company - people who not even used my company but have been told to register on here.
I will be contacting trading standards as TRUSTPILOT is full of fake reviews - just look at THEIR OWN REVIEWS!!

(Being trustpilot - I expect they will delete this review..)

15 hours ago

Reply from Trustpilot

Hi Kevin

Thanks for sharing your thoughts.

You are right that some people use review sites like Trustpilot to force companies to give discounts, etc. We are well aware of this and one the most effective ways to get around it is the reporting function.

The main purpose of Trustpilot is to enable consumers to share experiences with the companies they buy from. As it's an open platform where anyone can contribute, we also made it possible for any consumer or company to report reviews. That can be used if there is doubt about whether the review is written by a real customer.

Once reported, one of our employees in Community Support will investigate the issue. Depending on the reason why the review was reported, we may ask the reviewer for further information via email. When the investigation is done the review will either be restored or removed permanently.

I would recommend you to report suspicious reviews on your own company profile. Please note that an unfair review is still considered valid if the reviewer can prove his/her purchase.

You can read more about reporting reviews here:
http://blog.trustpilot.com/reported-reviews/

I hope this helps.

Joakim Ditlev
Trustpilot

Its nice to know when we are doing things right.

Getting good honest reviews from you customers is very helpful. The downside can be when you make a mistake ,you pay for it by receiving a lower score. It does however keep the staff members on their best behavior, making sure they do the best they can to please the customers.

2 days ago

Reply from Trustpilot

Hi and thanks for reviewing us!
You're right, even the best companies sometimes get bad reviews. Bu think of them as an opportunity to fix things that may have gone wrong. It is important that you answer a negative review, as you want to show the community that you value all feedback and take care of potential mishaps. Reviews are good for employee morale and are often a good reason to celebrate the good work provided. Keep it up!

Kind regards,
Bertrand Carton
Trustpilot

Distrust pilot

Can we trust a reviews website that has such a low rating themselves? How ironic! Will not bother leaving future reviews as you just get hassled by TP staff to provide evidence of a transaction when the review is not 5 stars. I only leave reviews when the company I have bought from have sent me a request to review anyway. Terrible.

2 days ago

Reply from Trustpilot

Hi JC, thanks for the feedback.
Yes, wo do let anyone review us as we believe in transparency and feedback from users to get better. It is also true, that we ask users to provide a confirmation number, should the company require it. We do it to ensure review quality. Only other users and the company itself can report a review, after which it will be investigated by our team. We encourage people to write reviews in order to help other buyers make the right decisions. I understand that having to find the proof of purchase might be a bit of a hassle, but it's the best way can ensure that reviews are written by real customers.

Kind regards,
Bertrand Carton
Trustpilot

Easy to use

We have found the system easy to use and user friendly. The feedback and help we have received from customer service has been good and they have provided useful suggestions.

2 days ago

Reply from Trustpilot

Hi Graham and thanks for your review!
We're delighted to hear that you find Trustpilot easy to use and useful to get the feedback from your customers. We wish you lots of success with Trustpilot!

Kind regards,
Bertrand Carton
Trustpilot

This review has been reported to customer service by a Trustpilot user 3 days ago for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by a Trustpilot user 3 days ago for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Efficient, helpful, great value for money!

We have been using Trustpilot for a couple of months now and are really impressed with the service we're receiving. Everything works really well and when we did encounter a small glitch, it was sorted out very quickly and efficiently by the very helpful team at Trustpilot. I would definitely recommend them.

2 days ago

Reply from Trustpilot

Hi there and thanks for your review!
Our team will be very happy to hear that you are satisfied and that everything is working as it should :-)

Kind regards,
Bertrand Carton
Trustpilot

What Rubbish

As with other reports I have also been told my report on Yodel is against the TOS.
What garbage. It is clear to me that honest complaints are not acceptable on this site.
I do not mind as I will start my own thread about TrusPilot and its practices on my own recommends blog.

Bj

JC found this review useful

2 days ago

Reply from Trustpilot

Hi Bill,

Your review has been reported for coarse language. We invite you to edit it by using more appropriate terms, in order to get your review back online, proven that you have had a real transaction with the company. Thanks for your understanding.
Kind regards,
The Trustpilot team

I wish to keep my private life, well, private

Offer an alternative to Facebook connectivity. Luckily for you I hate such strong feelings about a website I wished to review, this took precedence. But really, stop hunting after my personal details.

7 days ago

Reply from Trustpilot

Hi Jon,

Thanks for your feedback. The reason we'are asking for people to connect using Facebook is to ensure review quality. We're currently testing some new login options. But rest assured that your data is not used for any other purpose than connecting to our system.

Kind regards,
Bertrand Carton
Trustpilot

Like dealing with a small child

We bought out a website over 14 months ago, we have proved to trust pilot on numerous occasions that we bought the website and it is under new ownership.

However, Trust Pilot refuse to accept the transfer of domain from the hosting company as proof of change of ownership.

Then they have the cheek to call asking if id give them money to renew the trustpilot account.

7 days ago

Reply from Trustpilot

Hi Jascer,
We're sorry we couldn't find a way to solve this issue with you. We have contacted you and tried to help you, but you obviously have changed your mind. Best of luck.
The Trustpilot Team

TrustPilot is not unbiased

Following on from reviewing a company TrustPilot contacted me saying my negative review of said company was in breach of their guidelines. I edited by review to bring it inline and it went live. It was taken down again immediately and I was asked to provide evidence to my purchase. I sent an invoice I had from the company and imagined I would see my review live again. This is not the case. I'm now being questioned on what I purchased, as if that is relevant whether I bought a chair or a table! The important point is that I have complied with every single guideline and my review is still not visable. I find this completely unacceptable and certainly not unbiased as they should be.

35 hours ago

Reply from Trustpilot

Hi Yvonne,

Thanks for your reviews and your feedback.

I talked to my colleague who've been working on your reported review. Apparently, the review has not fulfilled our guidelines in multiple ways and accordingly it has been reported multiple times.

It's our number 1 priority that consumers can trust that the reviews they read are written by real customers. In most cases we can deal with reported reviews pretty fast with little or no need to interrupt the reviewer asking for additional, but unfortunately this hasn't been the case with your review. Based on the secquel of actions you have been through, I understand that you start questioning our service.

I apologize for the hassle, but I hope you are still willing to help us by providing the documentation my colleague asked for and that you will be more confident using our review service.

Best regards,
Joakim Ditlev
Trustpilot

Shameful Service

You ask for a valid order number to validate your review, when you supply it, you then reject it based on the company that doesn't like your review. Very underhanded, very shameful, I do not trust this site, its moderators and it only seems to look for good reviews, not real life ones based on the truth !!!!!!!!!!!!!

Yvonne Buchtrup found this review useful

Keeps us closer to our customers

A great tool as a family business to keep us in touch and up to date with ciustomer feedback

6 days ago

Reply from Trustpilot

Hi and thanks for taking the time to review us.

Trustpilot is all about enhancing great customer service, and family businesses as yours tend to go the extra mile to satisfy their customers. Your reviews are the reflection of the great job you're doing. Keep on the hard work!

Kind regards,
Bertrand Carton
Trustpilot

This review has been reported to customer service by the company 11 June 2013 for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

A truly great service...

this will become an international standard

7 days ago

Reply from Trustpilot

Thanks Alex for your review!

We have already become a standard in many countries, but you're quite right with your prediction, that is indeed what we're aiming for!

Kind regards,
Bertrand Carton
Trustpilot

Trustpilot has Greatly Helped !!!

We are an independent Travel Agency based in Kent, operating for just about a year now. Winning over new customers, and gaining their faith has been our biggest challenge. We have now been using Trustpilot for about 4 months now, and it has generated quite a few leads for us, and helped greatly in converting them to finalised sales. We recommend Trustpilot for any business!

7 days ago

Reply from Trustpilot

Hi and thanks for you kind review.

We're very happy that you are getting great results using Trustpilot, and would be interested in hearing more about your increase in sales and conversion. Please inform your Account Manager if you'd like to share more info with us, as this is very valuable for us as wel to understand how Trustpilot can be even better for all businesses.

Kind regards,
Bertrand Carton
Trustpilot

Een perfecte partner

Als bedrijf die enkel online opereert, is er maar één ding waar de klanten naar op zoek zijn. Klantenervaringen.

Wij zijn gelukkig met een helder bedrijf als Trustpilot, de samenwerking tussen beide partijen is simpelweg fantastisch.

Bedankt voor jullie perfecte service!

Joey Vanschoor
Hostdeal Ltd.
http://www.hostdeal.eu

6 days ago

Reply from Trustpilot

Beste Joey,

Bedankt voor de positieve woorden!

We hopen dat u nog lang veel plezier zult beleven aan onze diensten.

Mocht u nog verdere vragen hebben, kunt u uiteraard altijd contact opnemen op support@trustpilot.com of verder lezen op ons blog: blog.trustpilot.com

Met vriendelijke groet,

Peter - Trustpilot Support

The TripAdvisor of online businesses

This site is set to become the TripAdvisor of online businesses. By confirming users, Trustpilot addresses a major weakness in traditional consumer review sites.

Andrew C. Whittaker found this review useful

7 days ago

Reply from Trustpilot

Thank you for your review and your kind words! We're delighted that your find our solution useful and are flattered with the comparison, and are set to become the industry standard.

Kind regards,
Bertrand Carton
Trustpilot

Excellent review service

Trustpilot has created a simple suite of tools to make it easy to invite customers to leave a review of your site and service.

I see that some reviewers of Trustpilot itself are not happy that their reviews of other companies are temporarily hidden whilst they're investigated. I've not personally had to question any reviews - all of our customers are invited to leave a review by email and if they follow the link their order number is automatically passed through. But if we received a negative review that didn't come through that validated route, and it wasn't clear who the customer was, I'd also challenge it and ask the customer to provide their order number. As well as making sure it's a genuine review, I'd want to understand what had gone wrong and learn from it.

7 days ago

Reply from Trustpilot

Hi Matt,

Thanks for your review. We appreciate you're taking the time to give us your thoughts about our Trustpilot works and how you think reviews should be handled. We think your approach is the right one and that open dialogue is very effective and that it is the core of our solution.

Kind regards,
Bertrand Carton
Trustpilot

Not getting teh reviewed numbers back

Dissapointed on the number of reviews we are getting back via Trustpilot.

7 days ago

Reply from Trustpilot

HI and thanks for your feedback. I am sorry to hear that you are not entirely satisfied with the results, but there might be a couple of thing you can do to improve the number of your reviews, and we definitely can help. I will ask our Onboarding team to do a check-up analysis and get back to you.

Kind regards,
Bertrand Carton
Trustpilot

Great Service

I often use Trustpilot when shopping online, whenever I am in doubt or want to compare companies.

7 days ago

Reply from Trustpilot

HI and thanks for your feedback. We're glad that you think Trustpilot is useful for consumers when buying online, it strengthens our raison d'être!

Kind regards,
Bertrand Carton
Trustpilot

Good all round

Good Experience all round.

7 days ago

Reply from Trustpilot

Thank you for your review, and congratulations on all the good reviews flowing in! You must do great customer service :-)

Kind regards,
Bertrand Carton
Trustpilot

Great service, great options for a small business

We signed up for the trial and noticed very quickly how easy it was to setup and get going. Chatting to the representative on the phone was a good experience, no pressure to carry on and a good deal once we decided that we would go ahead. Being able to send out reviews to previous customers was a great help. The facebook and Google integration is brilliant and worth the monthly fee just for this.

7 days ago

Reply from Trustpilot

Hi Steve, and thanks for your review, we appreciate your feedback! It is now to hear that you've been well taken care of from the start.

Kind regards,
Bertrand Carton
Trustpilot

Great service

Does what it says on the box!

11 June 2013

Reply from Trustpilot

Hi Richard,
We're happy to hear that our service is working well for you and your company, and that we deliver on our promises. That's why we go to work everyday: to bring valuable service to others!

Kind regards,
Bertrand Carton
Trustpilot

Very good

Really impressed with the results!!

11 June 2013

Reply from Trustpilot

Hi Chris,

That's great to hear, thanks for sharing! I'm glad we are able to impress you. But don't thank us. Your reviews must probably be reflecting your good level of service, good reviews are the icing on the cake! Well done.

Kind regards,
Bertrand Carton
Trustpilot

Very useful

Did exactly what we required from a review supplier

11 June 2013

Reply from Trustpilot

Thanks for your review. It makes us very proud and happy that we are able to deliver on our promises!

Kind regards,
Bertrand Carton
Trustpilot

great site

great site - no complaints

Great Review Service

Easy to use and good customer service. Would have no reservations in recommending

11 June 2013

Reply from Trustpilot

Hi and thanks for your review,

Please do recommend it! Sharing is caring as we say :-) We're happy to know that you are satisfied with our level of service!

Kind regards,
Bertrand Carton
Trustpilot

Great transparent service

Valued service that enhances any e-commerce platform

11 June 2013

Reply from Trustpilot

Thanks for your valuable review.

We do thrive for transparency and make sure that any e-commerce platform gets great added value by using our services, so we are really happy to hear that it works for you.

Kind regards,
Bertrand Carton
Trustpilot

Very good and prompt reply to the issue

Trustpilot always provide good support.

11 June 2013

Reply from Trustpilot

Thanks for your kind words, we appreciate it. I'll make sure to inform our support team.

Kind regards,
Bertrand Carton
Trustpilot

its working for us! Keeps everyone on their toes.Great.

The trustpilot scheme works really well.
It keeps all our staff on their toes so they go that extra mile to keep the customer happy.
Its Working really well.

11 June 2013

Reply from Trustpilot

Hi there!

It is great to hear that, good job! We recognise that the feedback that Trustpilot collects is often a great input to boost employee morale and to motivate everyone to work even harder in order to keep customers satisfied.

Kind regards,
Bertrand Carton
Trustpilot

Straight forward and good customer feed back

We found trust pilot simple to integrate and use. With clear instructions and some useful modules, we are enjoying the feed back provided by customers.

11 June 2013

Reply from Trustpilot

Hi Graeme,

Thanks for your feedback. It is always nice to hear from customers that everything is going as planned, and that you are getting good feedback from your customers. Keep on the good work!

Kind regards,
Bertrand Carton
Trustpilot

Excellent customer service

Excellent customer service, as always.

11 June 2013

Reply from Trustpilot

Thanks Chris, we're happy that you are delighted with our customer service and hope that you get the most out of Trustpilot.

Kind regards,
Bertrand Carton
Trustpilot

I dont trust, i dont like they pilot me...it is only for very minor complaints reporting

If you have a serious problem with a website, Trust pilot will not let you tell it to 100%. Although claims have Paypal evidence, Police, etc, you can not express your accusation here. You can only say I was wrong purchase.

B found this review useful

11 June 2013

Reply from Trustpilot

HI Caeiro,

Thanks for your feedback. Trustpilot is about sharing your shopping experiences with other consumers. By informing them where to buy or not to buy, you're contributing in making Trustpilot as the best place to start your online shopping.
I've had a look at the review you wrote and will inform our support department to look into it. Trustpilot's mission is to give consumers a voice, as long as they respect the tone and language. Hopefully we will be able to put your review back online,

Kind regards,
Bertrand Carton
Trustpilot

This review has been reported to customer service by the company 10 June 2013 for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company 10 June 2013 for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

Disgusting

After writing a review for another online company I was then contacted via email to ask me to verify that I was indeed a customer of this company, I find this disgusting and totally unexceptionable that they have the audacity to call me a liar and basically accuse me of writing a fake review, this will be the last review I ever write for Trustpilot, Trust? there is no trust.

B found this review useful

11 June 2013

Reply from Trustpilot

Hi Gary,

We're sorry you're feeling that way. We're definitely not implying that you are a liar. We're simply asking for a proof of purchase in order to ensure review quality. It is the easiest and safest method to keep Trustpilot a trustworthy place. You can read more about it in our blog: http://blog.trustpilot.com/ensures-review-quality/
We do out outmost to secure that the reviews written on Trustpilot come from genuine customers. By simply providing us with a proof of purchase (order number, screenshot etc), you make sure that your review will appear online (as long as its complies with our review guidelines). Trust is about dialogue, and if you have any inquiries you are always welcome to write us at support@trustpilot.com.

Kind regards,
Bertrand Carton
Trustpilot

Rubbish, un-trustworthy.

Negative Reviews get reported and deleted by companies who pay a fee to trustpilot. I will never take a review seriously again on trustpilot.

Shameful.

B and Yvonne Buchtrup found this review useful

Flawed system (edited)

Review edited after replies from Trustpilot staff.
Magnus was able to clear up the enquiry and the original review has been reinstated.

Relevant portion of original review below:
After leaving a negative review for a UK electrical retailer my review was marked as "not genuine" by the retailer.
Trustpilot has effectively hidden the review whilst it is under investigation. As the reviewer I would expect to be asked to provide evidence to support my review but this has not happened.
The system of allowing businesses to "hide" a negative review pending investigation allows them to cheat the system by removing the large number of prominent red negative comments until the review has moved off the front page of reviews.
Once the "investigation" is complete there is a possibility that the review would be relisted but by this point it is likely that it will not be prominently displayed as the newer reviews will take precendence giving the impression that a company may have previously had complaints but have now addressed the issues.

11 June 2013

Reply from Trustpilot

HI there,

Glad to hear you revolved some of the issues with our team.
You are right that while the review is under investigation, it is momentarily hidden from the review feed. But when it is reinstated, it will of course have an influence of the overall Trustscore, so it has its full value. Since new reviews come in every day, it makes sense to keep them in chronological order. It is up to users to read the latest reviews or to scroll down to read older reviews.
But we thank you for your comments, I will escalate your comments to our developer team and see what we can do to solve this issue.

Kind regards,
Bertrand Carton
Trustpilot