At Drum Stop we’re committed to offering top class service and genuine value for money both in our store and on our website. We know that price is important to our customers, so we actively monitor the prices offered by our competitors and adjust our own pricing accordingly. We want to be the first place our customers come to for all their Drumming Equipment that’s why we guarantee not to be beaten on price by our major competitors, Get In touch for your Personal Price Match Promise.
Like to make sure that our prices for the products we offer are as competitive as possible. The price you see is the price of the Item you are looking at. Most Items have Shipping Costs attached to them which will be shown separately when you buy the item, as we think it is important that the price does not reflect an inflated price to Cover the Costs of "FREE SHIPPING". We want to be as honest as possible and that is why we believe that adding a shipping cost per item is the best way to do this. This Shipping Cost also ensures that your products are insured during transit and all courier despatched items are trackable online. Where an item or a Multiple Purchase exceeds the value of £150, we have added FREE SHIPPING to that delivery. This is by no means a way to "Hide" an inflated price, but as a goodwill gesture for your high value purchase with Drum Stop. These orders will also be Insured during transit "FREE OF CHARGE" at Drum Stop's Cost if sent by Courier. They will also be trackable online as normal.
We think it is important that your larger, higher priced items are tracked from leaving us to landing at your doorstep, that is why all our courier deliveries are sent with DPD and include an online tracking service which emails you a one hour time slot for your delivery. This service also offers a Text Notification service giving you updates straight to your mobile phone on the day of delivery. This system is so clever that it will give you a one hour time slot for your delivery so that you only have to wait in for a short period of time and should that time not be suitable you can simply text back and change the delivery day. Always make sure you leave a mobile no. on your order so we can add the text notification service. Should there be a problem with your order or you need to return the item for some reason, our “So Simple Returns” procedure makes it very easy to do, just check out the Returns Policy at the Bottom of the Home Page.
When Ordering from our website you can be assured that your transaction is 100% safe and secure and that your details will be safe at all times. You Can pay securely Online using your Credit or Debit Card using Visa, Visa Electron, Mastercard, Maestro, Solo and Visa Debit through Sage Pay Secure Online Payment Processing System or by using your Pay Pal Account if you have one. Card Details will at no point be collected by Drum Stop. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. DRUM STOP LIMITED is also enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can see the Validation by clicking the Trustwave Logo at the bottom of the home page.
We are one of the UK's biggest Drum Stores, so we know our Stuff!!, You are always guaranteed to get to speak to someone who knows about DRUMS!! We aren't a Call centre or a Sales Hotline for an Internet Site, we have a Bricks and Mortar DRUM STORE with over 4000 Sqft of Showroom and storage as well as an Online Store, so we feel the stuff, play the stuff and try it out as all our staff are Drummers!! We pride ourselves on giving good, sound advice and following that up with good products, good prices and excellent service!! It's True the little things are important, Things like offering our Build & Tune Service, accepting Trade In's, Service & Repairs, Laying Away your stuff with a Deposit, Letting you Finance Items and making you a cuppa if you call in and are lucky enough to have timed it as the kettle is going on!! We really do want to Give you the best service possible and that is why we take the time to speak to customers, we return your calls and don't ignore enquiries or messages. Every Customer is important to us and every customer is looked after from start to finish. Some of the things that define us from others. We price Match any genuine quote from a UK store, We offer a Build & Tune Service that helps Customers with Little Time or Inexperienced Starters to ensure they get their Kit delivered Built and Tuned, We Offer a Truly personal instore Service to anyone wanting to Try anything or get some advise by personally showing you around if needed and answering any questions you have, our sales team are always here to show, demonstrate and advise, we will help you out to car if you are struggling, we can work out simple Finance deals and Take your Old gear as a Trade in and we handle all returns, any warranty items and faults with a matter of URGENCY and this service is quick, smooth and easy. AND Even after you have made your Purchase, we are here to answer any technical questions, be it about expanding, setting up or fine tuning your equipment, just give us a call!Visit drum-stop.co.uk
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