Reply from Charterhouse
[REPLY]
- Reviews (2 230)
- Mrs Bower
- 3 Reviews
- Dariusz
- 1 Review
- Michael
- 1 Review
Fast delivery good customer service
Very helpful customer service little or no issues with them overall very happy with items and conpany
- Victor
- 1 Review
- Scott
- 1 Review
very quick delivery and great prices
After checking prices online I found charterhouse aquatics, cheapest for many products, the delivery was really quick, and product exactly as required. I will definitely be using them again for my aquatic needs.
- jason
- 1 Review
great service
I have ordered from Charterhouse a few times now great fast delivery service would recommend to friends smooth fast service would definitely order ftom them again thanks mr j simms
- Kashif
- 1 Review
Efficient & fast service
The orders arrive on time or if the item is not available then they keep me informed of when it will be in stock for delivery. Overall, a good service is offered with many top aquatic brands for sale at a reasonable price compared to other online websites.
- Algimantas
- 1 Review
Great customer service to be appreciated!
I must say i have been impressed with fast delivery. Even the item has developed the problems which is no fault of the company, it was a pleasure to deal with great customer service which was fast and helpful.
- Oliver
- 1 Review
Fast, helpful service
Great service, it arrived on time within one hour!
One comment I would make is the cost of standard postage (mine was fre courier so I can't complain) is far far too high.
Thank you for your help, I will be back!
- Matthew
- 1 Review
Very good site with a very good range of stock
I would recommend charterhouse aquatics to my friends. A very good range of stock (all in stock) and a very good turn around on delivery. Very good price on stock too. Will be using them again :)
- Mervyn
- 1 Review
First Class Service
First class service from Charterhouse Aquatics. Delivered very quickly and the cheapest that I could find. Will certainly be using them again!
- john
- 1 Review
there is always the first time
Many thanks for my first order,am new to this game so the order going through first time without any problems was great.Everything was correct and delivered on time and within the time given,so no waiting around.Will use you again for future orders thanks.
- Susan
- 1 Review
Excellent service
I have never used this Company before, but I would certainly recommend them with no hesitation. The product came within 2 days of ordering, and although I thought the order was wrong, they convinced me over the phone that everything was alright, and it was. Well done Charterhouse
- Neil
- 3 Reviews
Fantastic prices
Great prices and quick delivery everyone should use charterhouse. The backing was damaged on one juwel background but that piece had to be cut anyway.
- Richard
- 1 Review
5 Star Customer service!
The order was delivered on time, if not earlier, and in full - perfect customer service and I would willingly use this business again and would recommend them as a trustworthy on line business.
- Sahinur
- 1 Review
The perfect online Seller!
I highly recommend Charterhouse Aquatics. The prices are very competitive and delivery charges are cheaper than others.
The product was carefully packed with bubble wrap then placed in a box.
The ability to track the package with a click from within the customers account is extremely useful.
A+
- ronnie
- 1 Review
- Dave
- 6 Reviews
Can't fault.
Everything you want from Online shopping.
Quick delivery, correct product, working faultlessly, totally painless.
Recommended.
- Adam
- 1 Review
A* service every time
I have used this company a few times now and every time I love the ease and efficency of their website and service. I would not hesitate to recommend them to anyone or use them again.
- Gary
- 1 Review
Excellent Again
Ordered a few bits, they came well packed and the next day
- Miss Natalie Adams
- 3 Reviews
Great Prices, Fast Service, One to Use Again!
I have used Charterhouse a few times now, and every time they have lived up to my expectations.
Fast efficient service, with no trouble, and best prices on the net, what more can you ask for?
- Haroon
- 1 Review
Excellent service ! ! !
Best online company to deal with, had a problem with one of my order the bulb was damaged when it arrived the staff are really helpful and been emailing me back instantly and offered refund. Definitely recommend charterhouse aquatics. 10/10
- lewis
- 1 Review
- steven
- 1 Review
a 5 star seller a pleasue to buy from excellent
excellent came on time all was good no need to contact
- Darren
- 1 Review
Perfect
Ordered an Ehiem filter which was delivered working day. Ordering was easy. Can't rate them highly enough.
- Terry
- 1 Review
Excellent very fast all round service.
Very professional company I have placed several orders of late and have been very happy each time. I would recommend them to everyone who is looking for a very good service.
- martin pym
- 1 Review
Great service
First time user very impressed,even after I made an error on my order it was rectified without any hassle whatsoever ever would recommend any time,and free postage taboot
- Alan
- 1 Review
Excellent shopping experience
Easy to use web site, easy checkout, item arrived promptly, would thoroughly recommend.
- Adam
- 1 Review
just as you would exspect
i ordered alge treatment, recived it 3 days after.
- Fazeela Hanif
- 3 Reviews
A FANTASTIC COMPANY
They have a wide range of products and to-date nothing is ever out of stock. Ordering and paying is easy. Delivery is always quick and they advise you when to expect delivery.
- David Mee
- 2 Reviews
Simple, great value, fast service, will be happy to use again.
Found the items I wanted and at a price lower than others. The site is easy to use and ordering simple. Will be back to use again.
- Lee
- 2 Reviews
Neutral
I ordered 3 items online which on there site said all was in stock next day they rung and said one of the items where out of stock and I would get my delivery on the friday
Then I checked status online on Friday and a different item was out of stock so had to ring return the item that was out of stock then pay 20 for Saturday delivery
- Christopher
- 2 Reviews
Prompt good service
Ordered from Charterhouse Twice now (both times for seachem prime) Cheapest place on the net overall when combining price with postage. Only downside for me is they specialise mostly in Marine where as I have not been brave enough to try going marine yet so the only product that I need from them is Prime.
- Neil
- 1 Review
excellent service!!!
Order came on time as stated in the text updates. I was given a time slot of just one hour
- HMcG
- 1 Review
Excellent service, very quick and accurate
I've ordered several lots of filters and some new lights whicn arrived quickly. One minor problem was dealt with quickly with no quibble
- Andrew
- 1 Review
excellent product, excellent service, excellent company
Found product easy to set up, easy to use,shimmer effect looks fantastic. It brings out the colour in the corals and fish. The product was well worth the price.
- Sebastian
- 1 Review
Good selection
Good selection og equipment and livestock.
Have only bought some equipment, but will try livestock.
- david
- 1 Review
- Nicholas
- 1 Review
Every thing you need in one site
Every time I've needed a spare part or a new piece of equipment charter house aquatics have never let me down, I would recommend this company to any body who is a serious fish keeper.
- James
- 4 Reviews
very helpful
I recently made an order with Charterhouse for frozen food. sadly the courier company Interlink let them down badly. they failed to deliver the items next working day. So Charterhouse offered to send replacements of what they had in stock.
and were assured 100% the parcel would arrive Friday..
no such parcel , and i got an email from Interlink informing me i wont get my parcel until Monday 13th.
Charterhouse have issued a refund , and i believe they will be contacting Interlink about there lack of service.
