I bought a loose diamond from Brilliance to put in my engagement ring, and I couldn't be happier! The quality was as expected, and I couldn't beat the price anywhere else, online or in store. I definitely saved a lot of money and got a great diamond. Thank you Brilliance.com!
I was very skeptical of purchasing engagement ring online especially that i had to make conplete payment before my ring can begin. But after like wat seems like forever back and forth, comparing diamonds , ideas and sketches, i tool a chance because of all the good reviews i read online...customer service is beyond excellent and i could not have bee happier with my ring...thanks so much to jennifer at brillance for making fairytale ring a reality...i would def recommend brilliance to everyone..
Going into this purchase I used several sites to establish the optimal price for my cut, clarity, cwt, and color minimums. I would check these sites daily to see when inventory changed and if I could move the needle on one of the criteria and get the best price. Over several weeks I found Brilliance offered the best prices hands down for diamonds of equal character, quality and size. Eventually, I only checked Brilliance daily. At that point it was just a matter of pulling the trigger on the diamond ring and stone I felt was perfect. I am very satisfied with my purchase and would highly recommend this site to anyone in the market for an engagement ring.
You can buy with confidence. I had a great experience and received advice from experienced diamond experts. I am completely thrilled with the diamond and setting, all for about 2/3 the price of the best price I could find anywhere else.
These guys are really good, I was scepticle on how many good reviews they have been with this website and I thought they hired a review bot to write all these reviews but it turns out they are are a great company. Just a quick run down, they are safe put ur mind at ease and do the wire transfer. I did it and saved 50 bucks. Anthony helped me out and answered every single email I sent very quickly! And within minutes! I will recommend this jewelar to family and friends, and I most certainly will come back for future diamonds. If you want to know, I bought a .72 cw round brilliant cut j color vis1 clarity it was 1700, and by far the best price on the net anywhere from any other diamond broker. Atlest 60% off or more of what the cheapest mall ripoff store is selling there diamonds at!!!
I was upset with the idea of paying retail price for a diamond of inferior quality. I had a budget in place and knew that I wanted to spend the majority of my budget on a center stone of quality. I had my reservations about ordering a stone online, but after learning how these online diamond websites worked I couldn't resist the diamond stats vs price.
I thought I was smart so I searched the database of thousands of stones and picked a stone in my budget that was 1.7 carats, triple excellent, VVs1, and I color. The thing I did not know was the difference in grading between an EGL certified stone and a GIA certified stone. I picked the EGL certified stone which was an incredible value, and before the item was shipped I received an email from Greggory Libros of brilliance.com stating that the diamond i selected may in fact be closer to vs1 and K or L color; and linked me the difference between EGL and GIA grading. I figured he was just trying to sell me a more expensive stone, and I figured I would take my chances with the stone I selected.
When i finally got the stone it was pretty noticeably yellow; I was worried about the return process and how it would be handled. Luckily everything went smooth, they paid for return shipping and immediately started looking for a GIA certified stone within my budget. If you don't know, there is a HUGE difference in GIA grading vs EGl; you get what you pay for. If you are ordering a stone site unseen, and judging by stats alone, you should really choose a GIA stone.
With the same budget Greggory Libros helped me find a 1.2 carat vs1, j color, tripple excellent, with an excellent HCA score. I was scared about getting a J color stone after seeing the last "I" stone be very yellow; but Greggory told me it would look white. When I got the stone I was so happy with how much it sparkled, and how white it was. The communication back and forth from start to finish was above and beyond what i expected. My advice is to talk to a sales rep, and trust what they say for the most part they are trying to pick a diamond for you that is within your budget and that you will be satisfied with; they lose money every time you return/exchange the diamond so they try to get it right the first time.
I would definitely buy a loose stone from brilliance.com again; they proved very reliable and much cheaper than blue nile for the same "stats" of stones.
I ordered my diamond online and received a call from a customer service representative shortly thereafter regarding the color of the diamond I had chosen. The color wasn't exactly what I was looking for so the customer service rep was able to change my order with ease. He was very helpful and knowledgeable in getting the perfect diamond. My finance loves the diamond and gets compliments of how stunning it looks. I have already shared my satisfaction with Brillance.com by recommending them to coworkers and friends.
I ordered a diamond online and was called the next day with a rep saying that they don’t have this diamond in stock anymore. I was not happy with this news - I spent a long time browsing different web stores trying to find what I was looking for. It was a long conversation with a sales rep and she found some diamond for me and offered some discount.
My husband spent weeks trying to find the best deal on a diamond in the world, if he would have went to brillance first I would have gotten my diamond earlier! I am so happy with the 2.2 ideal round cut diamond he purchased it is absolutely stunning and appraised for three times what he paid! I was so overwhelmed by the diamond, I bought the wedding band which appraised for twice what we paid! Thanks Brillance! I look forward to buying matching earrings, anniversary bands and everything thing else you have!
After shopping around locally and online I stumbled upon brilliance.com. they were by far the best! They offered the lowest prices on diamonds that were certified. Their team members have your best interest in mind and were very helpful in my search for the perfect diamond. Couldn't be happier with the product I received!
Shopped around at many stores in my area, but after multiple conversations with the Brilliance staff I felt much more confident in my ability to choose the best stone. I always received straight forward answers to my questions and never felt rushed to make a purchase. I have already recommended Brilliance to several friends.
With knowing almost nothing about diamonds, I took to the internet to do some research. I came across Brilliance.com and was able to speak directly with one of their diamond experts. She answered every question I had, and made it easy for me to understand. I ended up purchasing both the ring and diamond from Brilliance. They put the diamond I ordered into the setting for me and shipped everything in a nice package.
I am VERY pleased with the customer service I received, and will definitely be looking to them to buy the wedding band for my fiancé.
You guys are GREAT!! THANK YOU!!
I worked with Brilliance over a one week period, and they were willing to do everything possible to make my shopping experience amazing. From helpful phone calls and emails to images/scopes of the diamonds and alternate choices, they made it super easy.
Would absolutely work with them again.
What struck me the most was the personal service that Brilliance provided. Even though they're not a traditional brick and mortar jewelry store, they worked hard to give me a personalized experience and made sure that I got just what I wanted for my wife's engagement ring, and our wedding bands. They were great at asking questions and giving me excellent recommendations. It was a big purchase for me and one that I wanted to make sure I got right. I'll be going back for more when it's time to make sure my wife gets her next special gift, and recommending them to all of my friends that might be in the market for a special gift for any occasion.
I purchased a custom engagement ring along with a same styled wedding band from Brilliance.com a few month back and is extremely satisfied with the overall experience and product they provided. They have the most competitive price I can find, good service, and the products I received did not disappoint but amaze. How can my girlfriend (now fiance) turn me down when I'm armed with such a spectacular piece of jewelry?
I would recommend Brilliance.com to anyone and will for sure purchase from them again.
I ordered a diamond online and was called the next day with a rep saying that it didn't meet their standards, but I could still buy it if I wanted to. They provided a picture (yellow!!) and suggested another diamond that was gia and better... For less money! They also walked me through the custom designing process and they designed the perfect ring for me at an amazing value. The communication was amazing, my questions were answered promptly. It was the best experience I could've asked for and it'll be the only place I'll look for the wedding band.
I did a lot of searching online for loose diamonds and Brilliance was definitely the easiest site to navigate and get the information I was looking for. Specifications for each diamond are presented well and it is easy to compare diamonds on-site. I am moderately educated on diamonds and I found one that met all of the specifications I was looking for, but it seemed a little underpriced. It was GIA certified and Brilliance has a return policy so I decided to go for it. The diamond shipped quickly to my local FedEx Office and I took it immediately to a professional to have it checked out. Turns out the diamond was exactly as advertised, which means I got a great deal. That's not to say every diamond on Brilliance is a steal. This particular one was even cheaper than others on Brilliance with similar specs, and I'll probably never know why I got the price I did. Still, I did a lot of shopping on other sites and in person at jewelers and prices on Brilliance are certainly competitive. I also received phone calls from Brilliance every step of the way letting me know what was going on (that they had received the diamond from the cutter, had shipped the diamond, etc.)Combine the pricing and customer service with the great website and I would recommend Brilliance to anyone.
I bought a diamond at a local store after doing the typical months of research online. After looking at it for a while, I was curious what I could get online for the same price. After scouring the internet, I found a diamond I thought I liked on Brilliance and ordered it. Within a few days I received an email and a phone call from a customer service representative who gave me additional info on the diamond I bought, and they offered to help find better diamonds in the same price range. After a few exchanges he found the perfect one, a beautiful cushion cut that was .2 carats larger than my storebought diamond, clearer, and better cut, all for the same price. I was overjoyed, and my fiancee now has a beautiful ring she's proud to show off.
What great customer service, far and above what I expected from buying a diamond online.
This was my first experience buying a diamond, let alone over the internet, so I had no idea what to expect. Brilliance made the process go as smooth as possible and delivered me a beautiful diamond!
When I first started looking to buy a diamond I was very scared of buying online. I was afraid of getting a fake stone! Rest assured Brilliance is the real deal. I called and the customer service rep asked me a few simple questions , and within an hour I had several options of diamonds to select from. He made sure to give me only the best options. Once I decided on a stone the payment and shipment were fast and almost effortless. I was contacted several times during the shipment to insure me it was on its way and when to expect it. Once I received the stone the next day the customer service rep contacted me to make sure I liked what I purchased. This was just an effortless great way to buy !! I will always use brilliance from now on. Excellent customer service.
The very thought of buying something over the internet as personal and expensive as a diamond is enough to make most people recoil in fear. Well, despite being a sophisticated internet buyer, I too, had some initial reservations, but my first call to Brilliance was enough to relieve my concerns. I am fairly knowledgeable about diamonds, but learned some much more from Jennifer. She was an outstanding consultant. I never felt as though she was selling me, but helping me. The bottom line is that I purchased a terrific diamond at a very good price. Brilliance did everything they said they would do. At Brilliance you will get great value. I am now a lifetime customer.
I had apprehension about ordering engagement and wedding rings on-line, but the same rings that were at Tiffany's were thousands more than on Brilliance. Because of the guarantees on their web site and because I was protected by my credit card, I moved forward. I already had a diamond and gave the sales people the details of that diamond. They sent the engagement ring that fit that diamond perfectly at my local jeweler. I had to pay for the engagement ring and the wedding band separately, and the staff made sure that the engagement ring and the band matched via phone. So I saved thousands, and my soon to be wife (October 31st) are extremely happy with Brilliance. Going forward, we will probably always shop locally, then go to Brilliance.com to see if we can find a match and save some money! THANK YOU BRILLIANCE.COM!!!!!!!!
I worked with Anthony for over 3 months finding an engagement ring, and couldn't have been happier with him. We spoke many times, reviewing stones, talking about payment, and building the ring. He even worked weekends. He was able to overnight the ring, and my proposal went extremely well the next day. My fiance and I couldn't be happier. People who go to retail jewelry stores are really missing out on the amazing deals on brilliance.com.
The product was exactly as advertised. The stone that the jewelry expert helped me pick was beautiful and the craftsmanship on the ring as a whole was right on. My fiance loves it and is still in shock over its beauty. Thank you very much Brilliance for making my engagement experience surreal!
I ordered from Brilliance and was charged but a day later they informed me they could not honor the price. While it's within their rights to cancel any order, what kind of company would list products for sale and then cancel them if they decide they don't like the price they sold it at. They're also practicing borderline illegal procedures when the cancellation email entices you to buy something else (that is bait and switch). I'd stay away if you want a straightforward hassle-free experience - won't get that here.
Thanks to Brilliance's great customer service, I have received many compliments on my diamond ring. I had done my homework and I was looking for a reasonably priced diamond for my setting. A representative sent me a photo of the diamond and it was not what I expected. He sent me a link to a selection that met my specifications, and I selected on from there. This spared me the inconvenience of sending my first selection back. Once I received the diamond, I took it to my jeweler and he could not offer me a better diamond for the price!
customer service was very helpful after diamond and setting was selected.
shipment was right on time for the big day and compared to everyother shop and website i had perused, Brilliance price was very favorable.
Title sums it up but I'll elaborate in some more detail! I set out to buy a Diamond to set in a ring I had to propose to my then girlfriend (now Fiancée!!). I quickly learned there is MUCH more to know than the standard 4C's. Since I have a tendency to extensively research everything I buy, this became a long drawn out process. Over the course of two or maybe three months I spoke with Anthony Cappola of Brilliance.com on average of a few times a week...and each conversation at great length. Anthony was extremely helpful and helped educate me, every step of the way. I was not just another customer and that was apparent from my very first phone call. Never once did I feel like he was rushing me to purchase and he patiently helped with my seemingly never-ending list of questions. He advised me on my purchase from both a professional and personable standpoint.
The Diamond I purchased is stunning and the price I paid for it was considerably less than a comparable stone anywhere else. Trust me...I looked hard for the best deal!
I highly recommend Brilliance.com to everyone and I will always go back for any jewelry in the future simply because they are the most honest, helpful, and integrity driven company I've ever purchased anything from. The fact that their prices beat all of their competition is an added bonus.
Big thanks Brilliance.com!!
I found Brilliance.com while my boyfriend and I were searching for engagement rings. I fell in love with how easy it was to use the website and how easy it made it for me shop and compare prices. We are on a budget and I wanted to get the ring of my dreams and the price we could afford. Brilliance was able to get me what I wanted. My sales representative Jennifer has go above and beyond to help me plan, design and pick a stone that was right for us and our budget and the final results have been spectacular. I would definitely be shopping here again, when it comes time to upgrade!!!!
Me and my fiancé are in love with both our wedding bands.The staff replied very quickly even when I kept emailing them about my order every day lol My ring is a platinum band with 1k diamonds and my future wife platinum eternity band with 3.75k diamonds they are both PERFECT. The engravings looks amazing and we couldn't be more satisfied 5 stars all around
My fiancee had no choice but to say yes when she saw her GIA certified diamond ring. When the ring was being presented on a china plate, more than one restaurant patron screamed in excitment on my fiancee's and I's big night. Camera phones were whipped out. A 'I'll say yes for that ring' was heard in the background. But I got the girl of my dreams.
Only issue was the size of the ring. Somehow when I ordered a size 5, a size 6.5 was shipped out. Thankfully Brilliance was very accommodating and is currently resolving the error in a timely fashion.
So we started our wedding bands at Kay Jewelers. What a mess that was! After cancelling our orders about a month before the wedding (Kay couldn't guarantee they would be made after placing the order 4 months prior) we ran to the internet to find a ring we really wanted. Brilliance kept popping up on our radar and they had this beautiful band for an engagement ring that I fell in love with. The only problem was that it was meant to come with a stone, which I didn't want! After emailing Brilliance, they stated it wouldn't be a problem and would be able to customize the ring without charging me any additional fees. The wedding band was actually cheaper than what was on the site! I was able to put an inscription inside the ring as well. Everyone we encountered was more than happy to help and we were thrilled with the end result. We have no reservations recommending this company!!!
I had been looking at loose diamonds for about 3 months before finding Brilliance. I had looked at local stores and other online shops, but I was never impressed with the selection or the prices. When I found Brilliance, I immediately found a few that caught my eye, and I inquired about them. I had the pleasure of working with Jennifer, and she was excellent! She would send me countless photos and videos of all the diamonds I was looking at all throughout the day. She was able to respond to my requests within hours which was wonderful. After seeing probably 50 different diamonds and after about 3 weeks of me emailing her, she found the perfect one! She was extremely patient and very helpful through this once-in-a-lifetime, nerve-wracking experience. I have no doubt we will be purchasing our bands through brilliance, and perhaps upgrade the diamond in years to come!
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