In general, shop works very well. I had only a problem with a component that was not shipped in the original customer box (I got a package intended for dealers: wrapped in newspaper!! rather than expected Dura-Ace perfect packaging). Of course, Bike24 offered to take it back and refund. So... no bug problem.
- Impressive catalog.
- You can 110% trust item description. You'll get exactly that.
- Extremely user friendly website: filtering criteria, searching... it works!
- Very good customer service.
Could be better:
- Orders are shipped in 2 or even 3 days (for items in stock). Competitors do it same day or 1 day.
- Payment methods: missing Paypal
- Shipment method: You can't select any. You get your parcel in 3/4/5 days -EU- but no option for "next-day" or similar
Ordered a lot of stuff from them and the experience was very good every time
I have bought from Bike24 a multitude of times, and everytime the service was great.
Only detail that could improve but I guess that is mostly DHL's fault is that it takes 1 day for my order to go from Germany to Lisbon but from Lisbon to my island it takes 1 month...
It is my 4 time buying from Bike24, and happy with the way they do business :)
And i see myself buying more from them in the years to come, as they has a wide range of products at a good price.
I would recommend Bike24 to all people who is on the hunt for a good deal ;)
Hvad hjælper det, at de pakker og afsender i løbet af 4 timer, når leveringstiden er lang og bøvlet (1 uge). En almindelig pakke kan nå fra Tyskland til Danmark på 2 dage med Deutsche Post/Post Danmark, men de anvender DHL kurér og det virker ikke. Der er kun lille sandsynlighed for jeg handler der igen.
Mit ordrenummer er 113616435. Problemet er nok, at mange i Danmark (140.000) ønsker, at modtage pakker i "Pakkeboksen" som er navnet på det i kalder Packstation. Det kan DHL ikke. I bør have en løsning til Danmark hvor man kan vælge at modtage sin pakke med post i stedet for kurér som er langsomt og ufleksibelt. DHL havde i øvrigt bare sat pakken ved mit hus i stedet for at levere når jeg er hjemme.
They answer without read your emails, they are lazy and nonchalant.
I made an order, the country of the delivery address was mistaken during the registration and they send the delivery in a city that don't even exist in the country.
When i ask them to redirect the package they say i have to wait 1 month until the package came back at us. then they will send it back...
That's 1 month and 2 weeks to get my delivery???
Never use that shop again...
Bike24 answered to my post. Let me tell you this is total lie... Here is the truth :
27 Days since my Order
5 Days since you get your delivery back
My credit card account is still not re-cashed.
12 Days since bike24 get the delivery back
My credit card account is still not re-cashed.
Finally, more than two month after my purchase. In some way i've managed to find the right person. And this person (call him Lutz for example) resolve the situation in one day and get my money back.
Morality, this shop is probably not that bad as i think, just avoid some peoples and find the right ones.
Big thanks to Lutz.
Bike24 is my primary source of cycling stuff.
I've probably spent some 600 euros on bike24 over the last year. The great prices they have can't be beaten. Shipping can sometimes take a while (buy on Sunday, ship on Thusrday) which is somewhat less than stellar if compared to Chain Reaction or Wiggle. However, other than that everything is great. Products arrive well packed and it's always a joy to receive a bike24 box.
Customer support has always given me assistance, including one order I had to cancel and everything went flawlessly.
Bike24 has low prices, but after ordering the service is quite bad.
Used to be good, but last two times i ordered were not that nice.
Slow response by email, and unfriendly & unhelpful over the phone.
Next time i'll order somewhere else.
"edit in response to bike24's reply below:
I ordered some stuff on monday, but sent a email right after ordering with a simple question regarding delivery time, because I needed some stuff before the weekend.
(unfortunaly you can't add comments to your order)
Since i there was still no reply on tuesday, I called bike24 and was told by someone not very interested in my question that the order would either be shippped that day or wednesday.
On wednesday I did get a reply to my email not answering my question but stating i would get a shipment notice soon.
So far so good, because that would have meant there was a good chance to receive my order before the weekend.
Eventually i got a shipment notice on thursday wich meant the goods would be too late for my bike trip.
Actually i don't care the order was shipped later than i hoped, but if bike24 had made an effort to communicate I would've been able to get the stuff i needed from another source.
Most other webshops I order from reply to emails within a couple of hours, or a day at most.
And a friendly person on the phone makes a big difference.
Maybe 2 stars is too negative, but there are other webshops that take their costumer service a bit more seriously.
And they could have replied to my email expressing my disappointment (be it a bit bluntly) but they didn't, so instead of expressing my concerns to bike24 directly i'll just look at other shops first when i want to order something.
I have been buying from bike24 a lot the past year.
Everytime except once have everything gone smoothly.
The one glitch was not bike24's fault, packet got lost during shipping, and bike24 refunded me.
Rigtig god side, med et godt udvalg, der er organiseret meget overskueligt og let tilgængeligt.
Jeg har handlet der flere gange, og har ikke haft noget at klage over.
Mine ordrer er hver gang blevet leveret med DHL, som yder en rigtig god service.
Seneste køb blev bestilt torsdag formiddag, og leveret efterfølgende tirsdag ved middagstid. Jeg fik dagen inden en notiifikation via sms, som også gav mulighed for at ændre leveringsadresse, eller give fuldmagt til at stille pakken i garagen, på dørtrinet osv., hvis jeg kunne se jeg ikke ville være hjemme.
Michael Clausen found this review useful
I've purchased around 10 orders from Bike24 since 2011 and all have gone smoothly without any issues. The goods are always well packaged and arrive to me here in the south of New Zealand in just under 2 weeks. Prices are always great, almost always the best available anywhere in the world that I know of, and the quality of the parts stocked is exceptional. The website is the easiest that I have used, and any questions are quickly and effectively attended to. Bike24 are my go-to online bike shop, can't recommend them highly enough.
Have been ordering quite some stuff from Bike24. Not all was perfect (like wrong stock info), however the followup was superb. Quick response to the mail, quick updates on stock or offering of alternatives.
Grz from someone out China. Shipping to here is ok!
I purchased a Busch and Muller IQ light from Bike 24 In July 2012 and in may 2013 it failed. The light rattled when it was shaken and there was obviously a loose component inside.
I returned it on 27th May and despite constant mailing have not yet received a replacement or refund.
They claim to have sent it back to B&M and when i contacted them they at first denied having received anything from Bike24 but then cam back to say they had an unidentified light they had received.
As of today 20th June I have a message saying they have no information on the light.
Surely it is the retailer who is responsible for replacement not the manufacturer?
Really bad service, won't use them again, I feel i have given them far too much time already.
Responded to my questions in a couple of hours, previously I have ordered several things, were always as the description and managed to get the goods quick. Compared to several other shops, I found the prices lower here. I’m up for some further purchase at Bike24.
Several orders has been placed with Bike24 and I have never had a problem, these are the people to trust
Product prices, selection, service and speed are generally really good, and the site is pretty fast and user friendly. However, shipping costs to Finland are too high, on small orders at least. Shipping seems to be a flat €15, whether you're buying a few spokes or a giant haul of kit – other sites, like bike-components.de, charge €10 or less. In addition, it's a little annoying that product prices differ slightly according to your country.
The prices are good. Service is perfect but this is being rated to the likes of ChainReactionCycles or Wiggle. I live in Germany and therefore it is easier to return goods if I get it wrong on orders and it doesn't cost an arm and a leg.
+ Das Positivste ist, dass alle Artikel welche als prompt lieferbar gelistet sind, auch wirklich zu 99% sofort verfügbar sind.
+ Die Preise sind durchwegs günstiger als bei anderen Internetanbietern und oftmals auch erheblich günstiger.
+ Auch das Angebot an namhaften Marken ist umfangreich mit brauchbaren Produktbeschreibungen.
- Spezielle Produkt- und Funktionsauskünfte zu den einzelnen Produkten werden eher nur teilweise bzw. mangelhaft gegeben (liegt möglicher Weise am fehleden Fachpersonal).
- Versandkosten nach Österreich werden leider immer berechnet, egal wie hoch der Bestellwert ist.
Not sure how long this has been the case, or if I just paid enough over to them (!), but for the first time post was free from DE to GB. Yay! This was always a point when considering how much of a deal i was getting.
There are some real bargains to be had. I just bought a black/black regal e saddle a lot cheaper than the UK prices I could find, and no one over here had the black/black I wanted. A little while ago I bought some Carbon Keos that were cheaper than the regular non carbon pedals over here. Go figure.
So it's always worth a look at Bike24 as it often throws up some discount gems.
Delivery is prompt and when I have had to send back something (rare) they've been great.
Good prices, very good service, quick delivery. unfortunetly they charge the VAT of the country they send to now and not the German VAT (Countries within the EU) . Very good site with very good filters, pictures and descriptions so everything is easy to find. Only minus is that they do not have super sales so prices tend to be static.
Chris Customer found this review useful
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