Alpharooms reviews

Smooth Process, Great Prices

This is the third time I have booked through Alpharooms, each booking has been flawless.
My only comment, and not necessarily a negative, is that the final booking is made though Booking.com, and when I had a query, it was them that I contacted to resolve the issue. (which was also dealt with quickly and efficiently)
I have only booked accommodation that I have used before and am happy with, so have had no issues about the quality of accommodation.
Finally, I've found them to provide the most competitive prices.

HASSLE FREE HOLIDAYS ON A BUDGET

No hassle. Easy site to access. Reviews and stats are a help in deciding where you want to stay. Everything is just a click away for a fantastic holiday.

Great!!

Used many times always very pleased with the service and great competitive prices..
a quick response and clear what your getting and paying for! no problems at all' we always check this site first! ~ Many Thanks alpharooms ~

ok ok ok

Trouble is i haven't received as much documentation as i have done from other companies and I am getting a bit worried cos i haven't dealt with alpha rooms b4. I can phone them but on the email you can't seem to just ask when the rest of the documents are coming

FANDABYDOZY

Have booked many a holiday with this company and never had a problem,would recommend to anyone wanting a good deal&service.

value for money

we have stayed several times at The Canifor and are going back again for Xmas, the staff are friendly and helpful, the rooms are good ,bed comfy ,the food is good,always a choice,but then we love malta!

Alpha Rooms Excellent Value for Money

Will definitely use Alpha Rooms again. Excellent value for money, the transfers were on time and very quick.

Dreadful after service

We booked a holiday to Barcelona through Alpha Rooms along with transport which we paid for up front. We wouldn't usually choose the transport option however as our flight was a late one, we had concerns about public transport. Also we weren't sure exactly where our hotel was.

Unfortunately our transfer never arrived. After waiting and searching for 40min, we had no choice but to get a taxi (buses had stopped running), costing us 50 euros. This is on top of the £17.04 paid for the transfer.

I contacted alpha rooms immediately on our return and have been horrified by the response we've received. Bad service wouldn't do it justice! I've called and sent online messages several times, I haven't yet received an apology or received a refund, let alone compensation for the taxi costs and phone calls etc.

Alpha rooms may be cheap, but if anything goes wrong you receive shoddy service. I wouldn't use them again.

2 days ago

Reply from alpharooms.com

Dear Ms Newton,

I am sorry about the delay in response to your request. As it is now the beginning of the summer season we are receiving a high number of support tickets from customers due to travel and unfortunately, as I am sure you can understand, they have to take priority.

I am sorry that your transfer did not arrive and we have raised this with our suppliers as this is not acceptable service. Your issue has now been escalated to our customer relations team who are investigating this with our supplier and will be in touch with you shortly.

Kind regards,
Victoria

Alpharooms: a site which works and saves you work.

I've just booked a holiday in Menorca after a long and frustrating search of poorly
designed and almost non functional websites. How I wish I had known about Alpharooms.com. from the start. It put together all the elements of package
holiday efficiently and simply from a wide choice of hotels with flights and transfers.
Confirmation and documentation were immediate and clearly presented. If my
holiday matches my experiences with Alpharooms.com then I will be a very
satisfied customer.

Reliable, quality and complete service

I've used alpha rooms twice and no problems. Excellent rates and range of accommodation. They also do transfers at good rates.

Would recommend to everyone - great service!

After another hotel broker let us down and couldn't fulfill our booking, we tried Alpharooms instead. I cannot fault their service. The website was easy to use and confirmation emails were despatched quickly. When we arrived the hotel was expecting us and our rooms were just what we wanted. Fantastic experience with Alpharooms and I would not hesitate to use them again!

smoothly and without stress

Was the first time I made a reservation at this site and recommend it because I had no problem and everything went well. Was the best price for the hotel we stayed too.

Great service!

I was impressed by the quick response when I needed to confirm my reservation. I had the seaview room as it was promised. I realized the credibility of alpharooms as soon as I got to my hotel( Grand Oasis Cancun). Thanks for you guys I have the best trip of my life .

First time used, but not the last!

We booked the hotel room package at a good price, then decided to book airport car parking and also the airport transfer to the hotel through alpharooms. All went very smoothly and without any hitch, the airport transfer from Lanzarote to Playa Blanca was at a really good price £23 return. The only criticism I have, was that I had to chase Alpharooms up regarding the airport parking voucher, I did not receive it until the last working day before departure. This is the first time I have used this company, but it will definitely not be the last.

ALL GOOD.

Have used alpharooms many times and have never been disappointed, keep up the good work.

Relax, there's no worries with Alpharooms

I booked my trip with Alpharooms. The site was easy to use, I received all of my confirmation by e-mails shortly after booking and you are able to log on and print of your confirmations again if you need too.
I used alpharooms transfers. They were waiitng when we arrived, were friendly and showed us to the coach which was clean and comfortable with a friendly driver.
Same for the return trip, On time, friendly driver and comfortable coach.
I received reminder e-mails before going from alpharooms with a helpful checklist to make sure you've done everything you need before you leave for your holiday.
The return transfer trip was advertised at reception so you didn't even need to call up to confirm you return pick up.
I would recommend alpharooms!

Excellent - have highly recommended!

Aplharooms made the booking so easy, kept me up to date with emails for itinerary and travel checklist. Definitely cheaper to book through this site than any other!!! Well done and thanks again :)

Easy to book with

It was so easy to book with them, would do it every time.

Great holiday - shame about the transfers

Airport bookings, flights and hotel were fantastic - i recommend the Daina hotel in Puerto Pollensa, Majorca, however, we were disappointed that we had to sit on the coach for an hour and a quarter when we arrived at Palma even though we had booked an alpha rooms shuttle and weren't expecting the delay.

This hotel has 2 or 3 stars rating,not 4

The price not included new catalanian tax ,which you ll pay later in reception on arrived.

2 days ago

Reply from alpharooms.com

Dear Mikhail,

I am sorry that you felt that the hotel did not deserve its 4 star rating. Unfortunately we are not responsible for the star rating system of hotels.

In any extra taxes and charges are required at the destination this is stated in the description and is in our terms and conditions.

Thanks,
Victoria

This time alpharooms.com disappointed us!

We had used alpharooms for few time and all of them were great,so far...At this trip to Palma de Majorca they failed!Here the details:
- on our arriving we were looking 30 min. the desk/person to guide us to our transfer.We were sending off few times from different desks till find out where exactly was our one as the answer was:"We don't know,,Just go there"
- we were stuck 2 HOURS on the airport with no reason...Yes,2 HOURS..About 20 people in the bus for different resorts destinations as some of them comprehensive explained that they are diabetics and need a proper dinner at time.We asked the driver(nearly 6,7 times) when will we move on and nothing...At last after our question to the girl behind the transfer desk "Why are we still here for 2 hours?" She just replied that we are cheating..Or let me paraphrase it"No,you're here only from 30 min." That really infuriated us.After all we moved forward...After 2 hours and 15 min!Thank you for the pleasant welcome!:(

2 days ago

Reply from alpharooms.com

Dear Desislava,

I am sorry to hear about your issues with our transfer company. Unfortunately as you did not contact whilst in resort or since returning we have been able to look into this for you and offer any sort of support.

If you have any issues in the future please inform us via manage my booking so we can review the situation and speak with our suppliers to investigate the issue.

Kind regards,
Victoria

Recommended

I try to always use alpharooms whenever I can. I find their service easy to use and efficient. No hassle which is what I like when booking a trip. Plus last year when we had trouble with our flight (not booked through alpha rooms by the way) they were most helpful in organising the extra nights accommodation. If you are an independent traveller who knows exactly what they want I would recommend alpharooms every time.

alpharooms are the best rooms

Great value for money, I use alpharooms all the time,

about time you got your act together

This is the third consecutive holiday I have booked with alpharooms where no accommodation or transfer vouchers have been sent within 72 hours and am still waiting 12 days this time. The last time I went into manage my account three times to request a resend, with no acknowledgement, I had to phone to then get them sent from a very helpful advisor who then sent me them via his own e-mail. Whatever there problem is needing sorted out and I will think twice before booking again,as I never used to have any problems.

24 April 2013

Reply from alpharooms.com

Dear Alan,

I am sorry that you are still waiting for your documents. Please can you email marketing@alpharooms.com and I will double check that your email is correct on our system.

We do advise that you check your junk and spam folders as they do have a habit of going in there.

Kind regards,
Victoria

Really good until I found out that the holiday had been miss sold / described incorrectly.

I phoned up on two separate occasions to check that a 1 bedroom room was in fact a 1 bedroom room and not just a room for all 4 people to stay in.
Was told twice by two separate alpha rooms sales people that it was 100% correct. One even quoted that they and phoned the hotel to double check, which should have explained the 5 mins I was on hold!
However, once I had booked and paid I was then contacted by costumer services you were sorry to tell me that the 1 bedroom room was just a single room and that they'd 'look into it and get back to me'.
Numerous phone calls and 5 days later I have still not heard from them and we are still booked into a single room for 4 people!
Then because this is not a package holiday my flight is booked and non refundable even though my accommodation was miss sold!
We'll see if Alpha Rooms even bothers to respond or put this right.
Lesson learned - Don't rely on their sales people or web site, do your own homework first, even phone the hotel yourself.
Don't expect much after sales support.

If they do in fact respond to my request and sort the miss sold accommodation out then I would obviously revise this review.

2 days ago

Reply from alpharooms.com

Dear Mr Geddes,

I apologize for the confusion surrounding your booking. Unfortunately our suppliers all call the rooms by different names and when we called the hotel they in confirmed that a one bedroom is in fact a studio. I am sorry that this was not communicated to you in the correct way.

I hope that since I last spoke to you that this issue has been resolved and I again, apologize for any inconvenience caused.

Kind regards,
Victoria

Alpharooms Have It All Sewn Up

When I booked my holiday with Alpharooms, in error I selected bed of breakfast instead of full board as I meant too. However when I tried to ammend the booking, Alpharooms wanted a £50 addministation fee. I thought I'd cancel and rebook, however I was directed to the 'Terms & Conditions', where I would loose 20% of the value of the holiday if I cancelled. They had me all ends up. I was left with no option but to stay booked with bed & breakfast, but I'll have to eat out for the rest of the holiday. A pity really as I normally stay by the pool, as that was my idea of a pool holiday.

Thomas Geddes and Joel Stockwell found this review useful

24 April 2013

Reply from alpharooms.com

Dear Sion,

I am sorry to hear about your issues with your booking.

I have spoken to the manager of the customer relations team and he will be contacting you regarding your booking.

Kind regards,
Victoria

Great, will definitely use again :)

Quick and easy to use, I was very happy with the way Alpha rooms do the bookings, will recommend to friends and family.

easy and quick way to a quaility hotel

really easy to use fast and easy to use can't fault it

Easy quick helpful

We have booked at least 5 holidays with Alpha Rooms and so far not a problem at all. Transfers has been spot on time ( even when recently our flight was redirected due to person needing medical attention and we were 2 hrs late, our transfer was waiting for us)

Have booked another holiday and will be booking more in the future .

5 star all the way!!!

I always use alpharooms for my hotel, transfer and parking requirement. I have always found them to have the best prices and great customer service.

best way to do your own on line bookings

Alpharooms is so simple and easy to use.
i always check on Alpharooms before any other site as i find them more than reasonable on pricing and they tend to have more accommodation listed than some other sites...
if i need to telephone them to confirm anything the staff are always very polite and eager to help in every way that they can to make your booking as easy as they can.
i would recommend Alpharooms to anyone who is looking for an easy, simple way to book their holidays/flights/accommodation.....

brilliant

Excellent, wll done, great service

Trouble free booking !

Simple process to click & book , no hassle & lovely hotels . Would recommend .

If you want a no hassle,great priced holiday, look no further that Alpharooms.com.

This is the third holiday that I have booked with Alpharooms, it is a great site and a great way to book a holiday.

A Lot o-(PH) Amazing ROOMS

Easy and simple. Quick and handy. Will use again Mandy ;-)

poor customer service

Having challenged the price promise guarantee, have heard nothing back, still awaiting response !
It has now been 10 days, and despite 3 messages posted to them, plus one direct email, absolutely no response !
I believe the "price promise" is misleading if not illegal

23 April 2013

Reply from alpharooms.com

Dear Rex,

I am sorry no one has responded to you regarding the Price Promise Guarantee. I will look into this for you now and ask one of our team to contact you.

Kind regards,
Victoria

Excellent service, as always.

I've been booking holidays with Alpharooms for some considerable years now and wouldn't contemplate going anywhere else. It's easy to find the holiday you want, easy to book and the follow up service is superb. On the odd occasion where I've had to contact customer support they've been helpful, courteous and quick to respond. On top of all this, we've never found out holidays cheaper than Alpharooms.

very friendly, helpful staff

I was a little wary of booking through alpharooms at first as we had to book flights through Ryan Air for the holiday. I explained to the lady that I was new to this and she was very helpful, Explained that I would need to book the accomodation wth her first and then book the flights. Yikes! she took a ten pound deposit and said that we would get this back if for some reason I could not get those flights with Ryan Air. I booked the flights and then went back to them for transfers which again, very helpful staff. Gave me an itinery number for the holiday. Found the staff to be very pleasant and informative. Hope all still goes well for July when we are there. Fingers crossed eh. Only problem I could mention is that the call is 10p per minute.

WE WILL WAIT AND SEE

SIMPEL AND EASY TO ACCESS WEBSITE - THE FINAL PROOF OF THE PUDDING WILL BE IF THE HOTEL IS BOOKED OKAY WHEN I GET THERE

first time i have used alpha but will not be the last

I find alpharooms are very reasonable priced