So I went to aldi to do a bit of shopping, not the supermarket I choose every week as I like to shop around. I have been here a few times and thought it was good value for some product but not others.
The tinned and packet things you can't really go wrong with, however the fresh food, well that's a big let down. I had filled my trolly with all the bits I wanted and decided I had enough, while unloading onto the conveyor I notice that some of the food was passed it sell by date, and passed it by like a week. These products consisted of: yogurts for my kids, cheese, salad, ham, quiche and chicken breasts. I mentioned this to the lady on the checkout, I was gobbed smacked by her response. 'well what do you expect for cheap food, just freeze it or eat it today, the date only mean we can't sell it but its still eatable.
I did of course show my utter disgust to her and make her get me some that had a least 3 days date on them. She on the other hand was not impressed that I had done this.
I was so shocked that I thought well if this is the attitude of the staff no wonder they don't know how to stock rotation. Not sure I will want to shop here anymore, God knows how ill this could of made my kids and me.
Maybe the staff need some extra training or the store needs to be consistent with the food standards agency
During a visit to Aldi Bedworth i purchased some strawberries and a pint of milk. When i got home and opened the strawberries i noticed that they were all moldy and rotting. When i decided to pour my son a glass of milk out came this slimy brown something from the pint of milk which looked horrible. I took the milk and strawberries back to the shop which for me is 2 buses away, obviously when i went back i had the milk, the strawberries and the receipt but when i got there they refused to give me a refund or replace the milk and strawberries despite me having a receipt they told me that it was "OUT OF THEIR HANDS" and that i should contact HEAD OFFICE, they gave me a number to call which funnily enough is the only number available for Aldi, this number is for recruitment, inquiries and apparently complaints. So i called the HEAD OFFICE and they told me they were going to open up a case assured me it would be dealt with and someone would contact me within 3-5 days, it has now been 2 months and nothing from Aldi. I had a second incident where i called HEAD OFFICE since this is the only number available to call, I called to find out if my local Aldi in Nuneaton had any heaters available, after waiting 20 minutes to get through to someone and then being cross questioned over what my query was about i finally got transferred to the store where they confirmed they had 22 heaters in stock. It was about 8pm and i was at work so I asked my wife to take a walk to buy 2 for the house, she went with our 3 year old son as our heater stopped working, it was cold but she wrapped our son warm in his buggy and off to ALDI she went. When she got there they told her that they had no heaters in stock, obviously HEAD OFFICE had transferred our call to the wrong store. I called to express my displeasure and was told they would open up a case and someone would contact me in 3-5 days, it has now been 2 weeks and nothing from Aldi. Do not waste your time launching a complaint with Aldi they will only treat you like a nuisance and probably cut off your calls as they did mine when i called to follow up on the complaints, the woman on the other end of the phone told me i was breaking up and then the phone went dead...LOL...A few of my friends advised me to contact the Office Of Fair Trading Standards, which i have and they have assured me that it will be resolved.
A terrible place to shop with kids. No customer toilets and my local store has a 1.5 hour parking limit, not enough time if the kids need the toilet and you have to leave the store to find public toilets. Not to mention any tantrums and the stress of trying to get back to the car in time - when the kids were finally strapped in the car I had to take a long walk round the car park to calm my nerves.
I got sent a parking fine for £70 a week later, thanks Aldi but I'd rather pay the extra at another supermarket and come home less stressed and without a parking fine.
Am very pleased that aldi's are now stocking more vegetarian frozen food. Would like to see more in the way of cat food though, like whiskas or felix as we have 4 cats and love both of these. We could then do all our weekly shop just at Aldi. So Aldi if you read this, push it a bit more please.
I went to Aldi shop (Luton) for the first time and I will say I WON'T go there ever again. I have a very young baby and decided to stock up on wipes and other baby products. When I got to the till, the staff said they couldn't sell me all the wipes because I had taken all their stock. What?!!!!!! The items are there to be bought and I think it's the responsibility of the seller to always have items in stock (be it on their shelves or in their warehouse) I took about 30 packs of wipes in all as that is how I always purchased items, with two very young kids and not enough time to always go to the supermarket. Unfortunately they didn't have them in boxes. The staff called another colleague of his who came and loudly exclaimed I wouldn't be allowed to take all the wipes. They took everything away rudely and left just four wipes and said I would only be allowed to buy those. I was shocked and was really mad. I honestly felt like crying. I told them I didn't want the wipes any more and just paid for the other items I bought. They told me that if I want that much quantity, I will have to place an order and pick them up in a couple of days. I agreed to do so reluctantly after being treated that way. The gentleman I was directed to asked me to wait so he speaks to someone about the processing of my order. I waited for 10mins and he wasn't coming. I had a screaming baby and a tired toddler, I couldn't wait any longet after such treatment. To be honest, it wasn't not the best experience especially on my first visit to the shop and I don't think I will ever set foot there any more. I'm very very disappointed.
went in the store sunday 22sep around 12.30 lengthy queues at checkouts went one to be told in a rude manner I am closed dumped shopping and found the duty manager he couldn't have cared less not the first time this ahs happened in this store
overall the staff in there aren't particulary pleasant
I suggest if Aldi do any courses on customer service the wednesfield store gets an invite
Been shopping this morning at Blackwater store. I now appreciate all the comments concerning lack of customer service. I don't know why they were voted best supermarket for 2012? Their is a poster promising to open another checkout if you are waiting past a certain point. Multiple queues past this point today but no additional checkout opened! I was served by the Assistant Manager who did not utter a word of apology for breaking the advertised promise. Stacked pallets in the aisles made it dangerous and impassable at times for customers. This was 9.15 a.m so clearly inadequate night shift to avoid this. Not surprising when recruiting ads in the store offer half the average national wage for doing this work. How can people live on that in this area?
I find some of the staff rather customer unfriendly and off putting. If you bring your own bags or a box, they will search them to check for stolen goods I presume. it is also difficult to find someone to help as they seem so busy rushing boxes in and out. I think one think to ask the staff at the cashiers is to look and smile at the customers.
If they don't change their ways, customers will not return despite being cheaper than some other supermarkets.
I like Aldi but you have to watch some of the prices.Also you just get used to a product and inexplicably they drop it.Also my store in Fleetwood is a bit like a jumble sale,and pallets are left all over the place,which hinders trolleys and quite dangerous for shoppers.
I love, love comparing how much money you can save on similar products when you have spent a long time shopping at other supermarkets. Also the mix of food choice if generally good for a cheaper store (as long as you are prepared to try a few new things) However, there are always a few things you need to go back to your normal supermarket for - which is a hassle. For me it is gluten free food... admittedly, my nutritional needs are awkward - but once you have to shop elsewhere - even if you are saving money, that is a major hassle. They have 'copied' many traditional cereals and so on. This is a hit and miss experiment, but you can cope, if you want to save money. Sometimes the salt content is raised to cover for lack of other flavour? Also on 2 recent trips at 2 different stores the card machines were not working... apparently the managers do not bother to get them fixed unless the staff complain repeatedly. Then the staff don't bother complaining as they know the managers will not get it fixed - vicious circle - with a bored irate customer standing in the middle! Will I continue to go? Yes, when I want to save money, but have PLENTY of time to stand at the till. Still I give them 4 stars for helping me out in a financial crisis and for the food being palatable enough, even for me and my fussy eaters. If I could give 1 advice to Aldi - please sort out the ability to pay.
New Aldi in Westbury Wiltshire, good value for money, difficult to find items, my pet hate is children with goodness knows what on their shoes allowed to stand in trolleys, only been open a week and the empty trolleys full of empty packaging. My main complaint is that the shopping was hurled down at us at the checkout, some of it fell on the floor, no offer of a replacement. Despite complaining the operator continued to ignore our request to slow down. Economically we have to shop there at least for a while. I think it may be desirable to stop the checkout and request to see the manager.
You spend 15 minutes shopping and then 40 minutes queueing. Checkouts are not fully staffed and those that are, are really slow. And if you ask for a particular product you can't find, you'll be told, "It's over there somewhere - I think."
If something is out of stock, don't bother asking when it'll be back. You get, "Sometime next week - maybe 2 weeks." They don't seem to have delivery schedules.
I now regard all this as the non-financial "costs" of shopping at Aldi.
I recently visited the Scarborough Store where I had the most horrible shopping experience. Firstly someone (shop assistants or manager) decided it would be a great idea to start moving the specials cages about whilst the shop was very busy, this is a very small shop and not comfortable to walk around at the best of times.
After our game of Dodgems with other customers and staff with specials cages we began the next hideous game of hell at the checkout. We emptied our trolley onto the belt in a sensible order, frozen and heavy first, lighter easily ruined items last. The girl at the till very abruptly nagged at us to turn our trolley round at the other end of the till. I then committed the ultimate crime and packed my frozen food into my ready and waiting bag (never, ever do this) - the response from the extremely rude till operator "just put your stuff straight into the trolley and pack it after" and then the worst game began everything was shoved through at break-neck speed and so it was a case of catch your shopping and throw it in the trolley before it ends up on the floor. My shopping ended up in a total mess and it took ages to sort and pack it all after. I will never use a trolley in there ever again, if I do attempt to shop in Aldi it will only ever be for a few items at a time that I can catch quickly enough at the till to bag.
I did manage to contact head office and the area manager phoned to apologise for the rude staff, but said that the checkout system is their policy to try and help keep down queues at the checkout and make it quicker for you to leave the shop.
It certainly does not help you leave the shop quicker - unpack your trolley, repack your trolley, unpack your trolley, pack your bags !! How come a helpful shop like Iceland can scan your shopping and place it straight into a bag and you are out within minutes ?
So Aldi - Swap & Save. More like Swap & Waste - unless you are skilled in the game of catch your shopping before it lands in a heap on the floor you may very well waste the money you have saved on crumpled, damaged products.
Cheaper Prices seems to be at the expense of poor, rude service.
Juliet Debra-Frimpong found this review useful
I have used Aldi on and off over the years.Reason i dident use it as often before was simple,distance.
We now have a local one and I saved half of my usual cost of £50.
I love the fact its my choice if I buy non branded.I usually buy value packs,and economical priced products anyway.I used to use Tesco.
Purchase 2 Delta Induction Hotplates around April 2011 from local Aldi, which came with 3 years warranty. Both broke down a year later. When reported it to their after sales support, I was told the product is no longer in production, and a pro-rata refund will be given, this was around middle of 2012. Waited a month or two, phoned them for the progress,was told a cheque is on the way. On 7/12/2012, rang them again, a person by the name of Bob answer the call, and assured me a cheque is being prepared, should get it within a week or so. Cheque did not materialise, rang again on 28/1/2013, David answered the call, same story repeated. on 14/3/2013, rang them again, this time I was given a job. no. 862243, still no sign of the cheque. By this time, I have spent quite a bit on phone calls to contact them, is this how Aldi trade? Perhaps an Aldi rep. can explain?
Also visit local store after doing the above, I am still waiting for the phone call.
I do wish those shoppers who expect John Lewis service at Aldi prices would shut up! I'm perfectly prepared to put my shopping straight into the trolley and put it into bags at my leisure once beyond the till - what's so difficult about that? I would have thought that would be more sensible than struggling to keep up with the checkout at Tesco, etc, Perhaps Aldi should think about putting up notices explaining what to expect once you reach the till, so that shoppers know what to expect.
As for surly, disinterested staff, there are staff like this in all supermarkets if you look for them! I have to say that the checkout staff at the Aldi branch at Ely are usually very pleasant.
Having visited Aldi at Long Eaton as a customer, I should draw attention to Rules to be observed by the customer. You should be very honoured to step inside this shop, after all this chain of shops been voted the tops by Which magazine so they can afford to be rude and quite dismissive of the pest that shops in there.
No one rule do not disturb the sales assistant that is standing in front of you talking to his friend, who has kindly come to visit him, you just have to wait to until he moves out of the way so you can get to the product you want,
No two rule Do not under any circumstance ask if a product can be reduced because it is damaged, they would rather throw it away
No three Rule whilst at till if the cashier decides she wants a break whilst putting your things through the check out and she wanders of without any word of explanation just wait patiently, bring your knitting if you wish,do not expect an apology when she returns
No four Rule do not under any circumstance, even if you are new to this try and pack your bags at the check out, you will have the goods passed to you at break neck speed, it will become a game of who can throw the quickest
No 5 Rule contradicts no four Rule if you have a basket you will have that removed and the food is still thrown at you, but this time you have nowhere to throw it
No 6 Rule You are invisible to the cashier as they have other things on their mind and they love talking to their colleagues on the other tills, I still do not know how they can put thing through the check out when their heads are turned the other way, quite clever really, after all you are just nuisance to them.
Great food shame about the service
Juliet Debra-Frimpong found this review useful
this morning i was requested to assist my 79 year old mother to do the weekly shop in Aldi in Clonmel,Co.Tipperary.The reason i state her age is that she has,within the last fortnight just left hospital for the second time and underwent serious surgery for cancer.We arrived at the check out,and waited while two extra till staff were summoned to deal with a large queue.This was a Friday morning at 10.30,and only one till being operated! Anyway after a patient wait the nightmare kicked in.The conveyer belt full of our purchases was canon balled by the cashier through the till where i was waiting to pack our own bags.I was told to place the trolley in its allocated place and throw the food into it instead.At this point i asked the cashier to slow down and wait,wondering to myself how even an able bodied person just could not tolerate or cope with this dismissive behavior.The reply from the cashier to my request was that I had to put up with this service as it was the "PRICE I HAD TO PAY FOR CHEAP FOOD".Well to say I was gobsmacked would be an understatement.Needless to say I shall not let my Mother run the gauntlet of rude,under trained,and totally ignorant staff again in a hurry.It seems that this is a well reported and complained about scenario,and unfortunately there seems to be no place on the Aldi website to lodge my complaint.Am I surprised.Ha!!
Ok Aldi is good value, but after a week working, you do not go shopping on Friday evening to be spoken to like a naughty schoolboy by some jumped up checkout operator. My first offence was placing (actually securely wedging ) my wine bottle in an upright position , followed closely by the travesty of leaving my basket at the other end of the belt, as I wasn't allowed to bag my 7 items straight into a carrier bag! For both I was spoken to in a rude, nasty and contemptuous tone. When I pointed out I wasn't used to being so rudely spoken to there was no apology, just "the store manager is over there if you want to complain!" I am now going back to m and s, it costs only slightly more and as a paying customer with a choice I'm always afforded the respect and appreciation for my custom.
I work for them so heres the low down on them, and i have worked in several aldi stores and its the same in all of them.
They leave frozen and chilled delivery out in the open for hours while they work it, and when they have finished the delivery they put the defrosted or warm products back into the freezer or chiller.
You don't get all of your breaks, alot of the times you dont get a break, and if you do get a break and the store gets busy they make you sit on the till.
The management talk to you like your a piece of shit, they act friendly to your face but they slag you off behind your back, they have slagged off other staff members to my face and i am just a store assistant so what does that tell you about the people who work there and the company itself.
They dont pay you correctly, when they ask you to stay behind when your shift has finished, call you in early or ask you to come in on your day off, they dont put your extra hours down on the computer, they "forget" to do it so their "prod" looks better, if you ask to see the hours you have done they will try to put it off or they will show you, put your hours on, then when you have gone out of the office they will take the hours off.
When your on the tills you have to work out the change for the customer in your head even though the till can work it out for you, yet they expect your till to be spot on when they cash you up.
They make you work 11 to 15 hour shifts then expect you to start work at 6am the next morning.
The area managers turn a blind eye to all these things, they are not stupid they choose not to do anything about it. and if you go to them with a problem about someone especially if they are management, they wont believe you, they will always take the side of the management.
They are not big on health and safety, and the safety of the staff dont cross the managements minds.
If your injured and you cant work they wont believe you and will slag you off, they dont care for your wellbeing.
They expect you to be in the store 15 mins before your shift starts and to work straight away yet they wont pay you for it, then when you finish your shift at 8PM or 9 pm when the store closes they expect you to clean the store, the tills and staffroom and to be out by 9.15 pm the latest, but if you get out of the store by 9.30 pm they will only pay you till 9pm, the only way they will pay you when you work past 9pm is when you get out of the store by 9.45 or later.
The management expect you to do nothing on your day off, not to have a life and to sit by the phone waiting for them to call you for extra hours, once you get your hours for the week, you like millions of other workers may actually make plans on your days off or when you finish work, and when the management ask you to do extra hours and you say no as you have made plans to do something they will be pissed off with you, they wont see your side of it, so when it comes to working bank holidays which is double pay, they wont put you down to work it and they will make you work all your shifts for the week until the store closes. so if you have a wife, girlfriend or you have someone who relies on you, expect your relationship to suffer,
They put everyone who works in the store apart from the assistant manager and store manager, on a basic hours on their contracts, some are contracted to a minimum of 6 hours, some are on a minimum of 18 hours, so anything you do above this you will be thankful for, so say for example you are contracted to 18 hours and one week they make you work 25 hours, the next week they will give you 11 hours or less and will say as you did 25 hours that week it works out the same, yet the extra hours you do is overtime so how they work out that they can give you less hours thats on your contract i dont know.
when you are on the till you have to scan the products really fast as they monitor your speed and you have to hit speed targets which have been set, i once was serving a customer who only has the use of one arm, she didnt buy too much for herself so i thought i would pack the shopping for her, but when i did this and she walked off a member of management told me off, this person said i should't have done that, even when i explained that the customer only had the use of one arm this didnt make a difference, so if your disabled or old and you struggle to put the shopping into your trolly fast enough or struggle to put your shopping into your shopping bag, bottom line is aldi dont care
I shop weekly at this branch doing about half my weekly shop,generally spending around fifty quid.
I tend to buy the items on special offer and I certainly do not go for the sunny disposition of its female staff. (hatchet faced streaks of misery would not be exaggeration.)
Today (Easter monday morning) was especially bad
Generally I find that the checkout girls, (not lads ), are some of the most sullen, rude unhelpful people I've met and wonder if Aldi seek them out.
Whatever, I think about Tesco, I believe that the staff training in our local tesco branch is somethinjg that the Aldi management could look at and take a leaf from
Rick Archer found this review useful
We shop in this store weekly and can only say that we have always had excellent service and if what we want is not out staff will check the warehouse for us...It's great to have smiling happy workers greet you at the tills...recently Senita and today Kim were the ones to put my items through the checkout and both were very pleasant and cheerful.
I certainly hope the staff at Aldi get to hear when they are praised as they get enough grumpy customers through their tills if some of these reviews are anything to go by...Thumbs up to the Wickford staff...everyone of you are stars as far as my family are concerned :-)
Happy to continue shopping at Aldi...the Veterans have been invited back to sell poppies :-)
Called at the Bridlington Aldi twenty mins before closing time,only to be nearly mowed down by the huge floor polisher being pushed up and down the aisles (what happened to health and safety ,not a bollard in sight.Was walking down the next aisle and all the lights turned down so couldnt continue shopping,although still twenty mins before the shop was due to close.I mentioned this to the manageress .Her reply was if I didnt like it go to Morrisons and pay more.!!!!I will be contacting head office but if all their staff is this rude dont expect much response. Needless to say I will be shopping at Morrisons where I will be treated with some courtesy,and not take the risk of serious injury just because the staff cannot wait to shut up shop and go home.
So I waiting at checkout the guy then says checkout closed so I go wait at another he then says to a person just bout to join behind me to come down. If I treated customers like they do I would be straight out the door , but then the company where I work has high expectations and good managers ect. They lose a good customer and I'm sure there be many more. Tesco here I come
At the East Grinstead store I returned an obviously badly made faulty item within the 1 year warranty period, I was lied to by the cashier and told that all the warranties are only 60 days . I argued with them and when I left the store an employee followed me out to the car park, and when I tried to ignore him and tried to leave he attacked and damaged my car! He then denied it, AND banned me from the store... yet I was in the right! Spoke to the head office etc and they wouldn't even believe me that one of their staff would do such a thing, not even benefit of doubt or sympathy or good will gesture offered. I will be issuing court proceedings.
I bought a twin pack of Ballycastle Hot Toddy from my local Aldi and discovered that the ingredients are described as " a warming sweet hot toddy blended with smooth triple distilled Irish whiskey infused with lemon and spice flavours". However as there is no list of ingredients I phoned Aldi to ask whether there is added sugar or honey.(this is pretty important if you're diabetic!). The customer adviser clearly thought this was a highly amusing question and informed me between giggles that she had no idea! After putting my call on hold for a long time, she then said there was nobody available to provide the information. She took my number and promised that someone would call me on Monday. I shall await the call with interest, but I do feel that the ingredients should be listed on the product in the first place.
At the Linlithgow Branch there are only a couple of assistants/managers who seem happy to help the customer. The rest are a bunch of morose individuals that could scare the least thick skinned customers away. Luckily I am pretty thick skinned. I wish the assistant manager would stop calling me buddy though :-(
I use Aldi Weymouth at least 3 times a week, I have found the staff to be rushed/ curt in their assistance. However, there are certain items that are much cheaper than other stores & I regularly visit the store for this reason only. The tills are designed so that you pack your goods on the "till feeder", then you pack them back into the trolley, QUICKLY - as you're made to feel you're holding "them" up - then you take the goods to a packing shelf, to pack in packets. I mentioned to the cashies that this system is very stressful for their customers, to be told that they beat TESCO for speed @ the tills??? At whose expense I ask? This afternoon, I saw an elderly lady panicking, trying to pack her goods, at the till - once again I told the cashier that Aldi's "till system" should be revised,( hoping she would bring it up in a staff meeting). She told me that Aldi offer cheap prices & I should SHOP ELSEWHERE if I didn't like it! I have NEVER been treated in this manner in my life - can't believe it!!! Sad - 'cos I like shopping there :-((
I usually went to aldi in hatfield to buy my groceries and always had a bad time with the customer service but the last time I went there was the worst. This tall bald guy was very rude and I will never go back anymore and none of my friends will too.
bye Aldi. you suck.
aldi do the best warranties ive seen. also if an item goes faulty or you just aint happy with it you can have it replaced within 60 days. i used to buy all my medion laptops from aldi but sadly they rarely stock them now.seems only the german aldi has a choice off models .whats happening .????. i would have given 5 stars but for this .
I know I am posting on a UK website. Still, we do have Aldi here in the US. I agree with the multitude of reviews on here. Aldi has good quality products at very reasonable prices. I only go to the major supermarkets on rare occasions for specific items. I find most everything I need at Aldi and save around 30% on my grocery bill. What a wonderful store they are!
I moved house and it was near an Aldi. It has been a total revelation to me. I used to use Morrisons all the time, but now I go once a week for the dog food my dogs like and the coffee I like, that Aldi doesn't sell. I found myself reaching for things, eg tomatoes on the vine @ £1.69 and realising they were only 89p in Aldi and if they are on special they are 69p.
I could go on and on, but Aldi has changed my food shopping and their cold meat and cheeses are wonderful.
Do yourself a favour and make your way there now.
If you think this place is full of cheap rubbish, then you haven't been in for a while. Only bad thing is the packing checkout thing a bit strange you have to unpack and then repack trolly then move over to another part to pack in bags - fine, saves money but you have to buy bags at checkout! So how you know how many you need before? Still, that's just a daft problem. Loads of good stuff in there - try it out
I use both Aldi and Lidl and find that both companys are excellent value for money and the quality of their food and non food items are excellent.
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